To add new contacts to an active campaign, update the Manual Segment connected to that campaign. New contacts added to the segment automatically enter the campaign workflow.
Note: you cannot add people to an Automated Segment.
Steps
- Go to Segments and open the Manual Segment linked to your campaign.
- Click Actions in the top right corner, then select Import.
- Choose how to add contacts:
- Add manually — enter contact details one by one and click Save.
- Upload file — upload a CSV or Excel file, then map the fields to Ubico's format and confirm the import.
Once added, contacts automatically enter the campaign sequence and start receiving messages according to the campaign schedule.
