How to Sync and Edit Email Response Category Folders

This guide will show you how to categorize your email inbox folders with your Ubico campaign responses

Organizing email responses efficiently is crucial for managing campaigns. In Ubico, you can sync and edit categorized response folders to keep track of Interested, Not Reached/Opted Out, or Other Conversations. Here's how to do it:

Step 1: Navigate to Settings

  1. Log in to your Ubico account.
  2. Go to the Settings section from the main menu.

Step 2: Go to Campaign Emails

  1. In the Settings menu, click on Campaign Emails.
  2. You’ll see a list of email addresses used for campaigns.

Step 3: Select an Email to Update

  1. Find the email address you want to update and click on it.
  2. This will open the email’s configuration page.

Step 4: View Folder Sync Categories

  1. Scroll down to the bottom of the email settings page.
  2. You’ll see the Folder Sync Categories section, which includes the following categories:
    • Interested
    • Not Reached or Opted Out
    • Other Conversations

Step 5: Sync or Create Folders for Each Category

  1. Click the tab next to each category to manage the folder association.
  2. You can:
    • Associate an Existing Folder: Select a folder already created in your email account 
    • Create a New Folder: Name and set up a new folder to be synced with the category (e.g., UBICO: Interested responses).

By syncing and organizing your folders, you can streamline your workflow and ensure your campaign responses are always easy to access and manage.